Nuisance Calls Policy

In the unfortunate event you receive unwanted calls from any phone number allocated to Lanonyx Telecom, we want to help!

Lanonyx Telecom is a UK Communications provider and number range holder. Our number ranges have been allocated to us by Ofcom, the industry regulator.

If you receive an unwanted call a quick internet search might uncover Lanonyx Telecom as the Number Range Holder, however it is unlikely to be us trying to contact you. We host a vast amount of telephone numbers, routing millions of calls for customers each and every day, therefore it is more likely the calling phone number has been assigned to one of our customers or a reseller. There might even be a possibility that the calling number has been ported to an alternative communications provider.

We ask anyone experiencing unwanted calls to contact us via email (address in top right) detailing the phone number that is calling you as well as the number being called. With this information we will investigate the name of the company who the number is allocated to so we can advise you on what best steps to take to ensure the unwanted calls stop.

We are not in the market to make nuisance calls, it gives the telecoms industry a bad name and a lot of harmful press can be written against innocent parties, therefore we want to stop nuisance calls in its tracks!

How to stop calls with a recorded message in them, option 2

These instructions are guidance only and might not work for every system, but should do for most.

We've all had them, the phone rings and its some automated message trying to sell you widgets or telling you to claim for something, most people at this point hang up the phone, this is not always the best thing to do.

In technical terms this is known as voice broadcasting and the job of the software behind it is to keep ringing until it gets a response from the person it called, if you hangup it will keep calling you again and again.

Most recorded messages will have 2 options in them, press x to speak to an operator/agent/expert or press y to be placed on the "Do Not Call" list.

These 2 options are usually press 5 (Agent) or press 9 (Do Not Call), you can wait until the message tells you to press a number but usually you can press a number at any time during the call.

So if it is press 9 for Do Not Call press 9 any-time during the call and hopefully you will hear a confirmation message that you have been placed on the Do Not Call List, then the system shouldn't call you again.

If 9 doesn't work, wait until the end of the message to hear what number to press for Do Not Call and press that.

Hope this helps.

Report a nuisance caller:

Tel: 0333 002 0000
Lanonyx Telecom Ltd, Office 8, 19 Lever St, Manchester, M1 1AN