Privacy Policy

This privacy policy sets out how Lanonyx Telecom Ltd uses and protects any information that you give Lanonyx Telecom Ltd when you use this website.

Lanonyx Telecom is committed to ensuring that your privacy is protected. We treat our customers Privacy like we treat our own. We do not share, sell or give away any of your details to anyone else and will only use your personal information to administer your account and to provide the products and services you have requested from us.

Lanonyx Telecom may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2018.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want to be contacted in a certain way i.e. phone or email.
If you have previously agreed to us using your personal information to contact you, you may change your mind at any time by writing to or emailing us at support [at] lanonyx-telecom.com

We do not share, sell or give away any of your details to anyone else and will only use your personal information to administer your account and to provide the products and services you have requested from us.

We will keep your data for as long as it has use to us but you can request to see what data we hold, for your data to be amended or for it to be removed at any time. To contact our data controller, please email support [at] lanonyx-telecom.com or call 0333 002 0000. This is subject to a £10 fee and the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

Credit Card Information

When you use our online store, the transaction is processed by Worldpay or Paypal. You pay them, they pay us, at no point do we get any of your credit card info so you can shop safely with us.

Tel: 0333 002 0000
Lanonyx Telecom Ltd, Office 8, 19 Lever St, Manchester, M1 1AN